2-Factor Authentication (2FA) on VIDAPAY

Questions about 2-Factor Authentication on VIDAPAY? Here are some helpful tips and tools to complete the process.

Getting Started

Click the notice on your portal to start the 2-Factor Authentication Process. Click the "Enable" button. This will take you to the VIDAPAY Portal to complete your 2-FA setup.

Enter Email Code

A temporary code will be emailed to the billing email account on file. Enter this code and click "Next" to complete the 2-FA process.

Be sure to click "Trust This Device" if this is a computer or phone you use regularly and trust.

OR Add Mobile Number

You can also add a mobile number where a unique code will be sent via text message. Enter this code to complete the 2-Factor Authentication process.

QUESTIONS ABOUT 2FA?
WE CAN HELP.

TROUBLESHOOTING:
AD-BLOCKERS

Sometimes ad-blockers can prevent us from recognizing your device. Watch this tutorial if you're encountering the 2-Factor Authentication prompt even after selecting "Trust This Device".

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