Welcome to VIDAPAY!

Just a few more steps and you'll be ready to start making more, with prepaid.

Step 1:
Log In to VIDAPAY:

Before you can log in to your new VIDAPAY account, you’ll need to create a password using our password reset flow. Navigate to www.vidapay.com and select "Forgot your password?".

Enter your account ID, username, and the email address that is on file with your account, then click "Send Reset Link."

We’ll send a password reset link to your email. Once you’ve received the link, you’ll be able to create a new password and then log in to your VIDAPAY account.

Step 2:
Order Handsets:

Now that you’re successfully logged in, you’ll be able to order handsets straight from the VIDAPAY portal.

To view our full selection of handsets, log in to your account, and click on the "Branded Handsets" icon. From here you will see a list of all available products, and you can click the drop down arrow to get more information.

When you find handsets you want to purchase, just enter a quantity, and then “Review Order” when you're ready to check out. The tracking information will be on the order receipt.

Step 3:
Activate on ActivateNow.io:

ActivateNow gives your customer a quick, easy, and secure solution for activating handsets. All they need to do is go to www.activatenow.io and follow the simple 3-step activation process. That’s it!

Once their handset is fully activated, they’ll be able to send and receive messages, make calls, and browse the web. And if they have any technical issues along the way, they can call 1-855-877-5415 for assistance.

Step 4:
Top Up:

Once your customer’s first month of service has ended, they’ll need to come back to top up. To top up a service plan on VIDAPAY, select the “Top Up” icon and locate your customer’s carrier. Depending on the service plan, you will need to do either a pin top-up or an RTR.

To complete an RTR top-up, simply locate your customer’s plan, enter their phone number, and check out.

To top up using a pin, select your customer’s service plan from the drop-down menu, click “Express Checkout,” and print a receipt. This receipt will have a pin and carrier-specific instructions that your customer can follow to top up at home.

Simple Mobile Top-Up works a bit differently, click here to learn more.

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